What a person shows
The second visit is the interesting one. Someone who comes back to a demo, alone, without being prompted, is telling you something no form field will.
Unlocking
Identity and detail are gated per person. An anonymous session is always recorded and readable. Unlocking a person costs 10 credits and reveals every saved session, transcript, qualification answer, and buyer-intent signal for that email. You can unlock someone after their visit, or unlock several people at once. The charge applies once per email and billing period. Repeat visits cost nothing extra. See Plans and credits.Limits by plan
Free caps how many unique visitor emails you collect in a period. Demos keep running past the cap — basic text chat is never gated — but new addresses stop being recorded. Pro removes that cap and grants credits for unlocking. Unlimited addresses collected; a budget for how many you open.Using it
Follow up with the transcript
Open the person, read what they asked, and answer that. It converts better than any sequence, because you are answering a question they actually asked.
Watch for return visits
A second unprompted visit is the strongest buying signal in the product.
Check your deductions
Compare a few deduced fields against their transcripts. If they disagree, your field description needs to be a sharper rule.
Personalize the next one
Turn a good session into a contact and send them a link the guide is briefed for.
Next
Sessions
Transcript and timeline for any single visit.
Plans and credits
What an unlock costs and what it includes.