> ## Documentation Index
> Fetch the complete documentation index at: https://docs.inklyai.dev/llms.txt
> Use this file to discover all available pages before exploring further.

# Customer success

> Improve adoption and expansion with focused interactive demos.

Inkly helps customer success teams guide customers through onboarding, feature adoption, renewals, and expansion moments. You can give each customer a clear product walkthrough without asking them to join another call.

Interactive demos are especially useful when customers need to learn a workflow at their own pace. You can keep the demo short, focused, and tied to the outcome they are trying to reach.

## How Inkly helps

* Build adoption guides for key product workflows.
* Create renewal and expansion demos for specific account needs.
* Share support walkthroughs that customers can revisit later.
* Update demos when product changes make old screenshots stale.
* Use analytics to understand where customers drop off.

## Common workflow

<Steps>
  <Step title="Pick the customer outcome">
    Start with the workflow the customer needs to complete, not the full product surface.
  </Step>

  <Step title="Capture the path">
    Record the shortest clear path with the Chrome extension or the CLI.
  </Step>

  <Step title="Add context">
    Add step copy, labels, and calls to action that explain why each step matters.
  </Step>

  <Step title="Share the demo">
    Send a hosted demo or snapshot link from a success plan, ticket, email, or knowledge base.
  </Step>
</Steps>

## Related docs

<CardGroup cols={2}>
  <Card title="Chrome extension overview" icon="chrome" href="/chrome-extension/overview">
    Record a customer workflow from the browser session you already have open.
  </Card>

  <Card title="Embed and share" icon="code" href="/platform/embedding">
    Share demo links or embed demos where customers already work.
  </Card>
</CardGroup>