> ## Documentation Index
> Fetch the complete documentation index at: https://docs.inklyai.dev/llms.txt
> Use this file to discover all available pages before exploring further.
# Personalized links
> Send one prospect a demo that greets them by name and briefs the guide about them — without cloning the demo.
A **contact** is a person, not a demo. Creating one gives you a link that makes your demo personal to them.
One contact works against **every demo you own**, and updating a demo reaches every link you have already sent. There is no per-prospect copy to maintain.
Manage them under **Contacts** in the sidebar.
## What the visitor sees
Deliberately little:
* The welcome screen greets them **by name**.
* If the contact carries an email, the demo **does not ask for one** — you already know who they are.
That is it. The demo is not visibly "customized"; it is simply expecting them.
## What the guide sees
Rather more:
* Their name, email, company, and role.
* **Your private note** — whatever you wrote about them.
The guide folds all of it into how it talks: it can open on the thing you said they care about, use their company as the example, and skip the parts you flagged as irrelevant.
The private note **never reaches the browser**. It is resolved on the server on every turn and rides the guide's instructions. The page itself only ever receives the name and email.
## Creating one
Open **Contacts** and add a person. What matters:
| Field | Why |
| ----------- | ---------------------------------------------------------------------------------------------------------------------------------------------------------- |
| **Name** | What the welcome screen greets them with. |
| **Email** | Where the link is going — and what the automatic company research runs on, so an address here is the difference between a tailored demo and a generic one. |
| **Company** | Only if you would rather state it than have it researched. An authored value always beats a researched one. |
| **Role** | Helps the guide pitch at the right altitude. |
| **Note** | Your private briefing for the guide. |
Copy the link it gives you and send it. Creating a contact also kicks off background research on the email's domain, so the guide knows something about their company before they arrive.
## Writing the note
This is the part that matters. The note is a briefing, not a CRM field.
```text Good theme={null}
Evaluating us against ServiceTitan; their contract renews in March. Runs 40
technicians. Complained on the call that dispatchers spend the first hour of
every day rebuilding the board. Do not lead with reporting — they said twice
they do not care about it.
```
```text Bad theme={null}
Warm lead, VP Ops, interested in scheduling.
```
The second one is a CRM field. It tells the guide nothing it could not guess.
## What it costs
Personalized links are a **Pro** capability. Creating a contact costs nothing: the credits are spent when that person opens the link and the demo unlocks them. See [Plans and credits](/account/plans-and-credits).
## Next
What happened when they opened it.
Send the same demo without personalization.