> ## Documentation Index
> Fetch the complete documentation index at: https://docs.inklyai.dev/llms.txt
> Use this file to discover all available pages before exploring further.

# People

> The visitors you can put a name to — every session they had, everything they asked, and what the agent worked out about them.

**People** is the list of visitors you can identify. Where [Sessions](/measure/sessions) is one visit at a time, People is one *person* at a time — every visit they have made, in one place.

A visitor becomes a person when you have their email, either from the demo or from a [personalized link](/ship/personalized-links).

## What a person shows

|                      |                                                                                                                                        |
| -------------------- | -------------------------------------------------------------------------------------------------------------------------------------- |
| **Identity**         | Email, company (from the domain), and anything you authored on them as a contact.                                                      |
| **Sessions**         | Every visit they have made, with duration and how far they got.                                                                        |
| **Questions**        | Everything they asked, across all visits.                                                                                              |
| **Collected fields** | What the guide asked during a session, and what was deduced afterwards. See [What the agent collects](/build/what-the-agent-collects). |

The second visit is the interesting one. Someone who comes back to a demo, alone, without being prompted, is telling you something no form field will.

## Unlocking

Identity and detail are gated per person. An anonymous session is always recorded and readable.

Unlocking a person costs **10 credits** and reveals every saved session, transcript, qualification answer, and buyer-intent signal for that email.

You can unlock someone after their visit, or unlock several people at once. The charge applies once per email and billing period. Repeat visits cost nothing extra.

See [Plans and credits](/account/plans-and-credits).

## Limits by plan

**Free** caps how many unique visitor emails you collect in a period. Demos keep running past the cap — basic text chat is never gated — but new addresses stop being recorded.

**Pro** removes that cap and grants credits for unlocking. Unlimited addresses collected; a budget for how many you open.

## Using it

<CardGroup cols={2}>
  <Card title="Follow up with the transcript" icon="reply">
    Open the person, read what they asked, and answer *that*. It converts better than any sequence, because you are answering a question they actually asked.
  </Card>

  <Card title="Watch for return visits" icon="rotate">
    A second unprompted visit is the strongest buying signal in the product.
  </Card>

  <Card title="Check your deductions" icon="magnifying-glass">
    Compare a few deduced fields against their transcripts. If they disagree, your field <a href="/build/what-the-agent-collects#after-what-is-deduced">description</a> needs to be a sharper rule.
  </Card>

  <Card title="Personalize the next one" icon="user-tag">
    Turn a good session into a <a href="/ship/personalized-links">contact</a> and send them a link the guide is briefed for.
  </Card>
</CardGroup>

## Next

<CardGroup cols={2}>
  <Card title="Sessions" icon="play" href="/measure/sessions">
    Transcript and timeline for any single visit.
  </Card>

  <Card title="Plans and credits" icon="credit-card" href="/account/plans-and-credits">
    What an unlock costs and what it includes.
  </Card>
</CardGroup>